Infinity Host Legal Center
Clear, transparent, and enforceable terms governing your cloud infrastructure, Minecraft servers, VPS hosting, and account relationships with Infinity Host.
3. Refund Policy
Infinity Host's purchase and refund rules for Minecraft hosting, VPS cloud nodes, and infrastructure subscriptions.
3.1 General Policy
Infinity Host aims to provide reliable, high-performance hosting services.
Customers should carefully review the selected service, specifications, billing period, and pricing before completing a purchase. However, this policy does not exclude refunds, remedies, or consumer rights required under applicable Indian laws.
3.2 Non-Refundable Purchases
Except where required by applicable law or expressly approved in writing by Infinity Host, payments are not refundable in circumstances including:
- Change of mind after completing the purchase.
- Incorrect service, plan, or location selection by the customer.
- Failure to use an active, deployed service.
- Customer configuration errors or third-party software incompatibility.
- Minecraft plugin, modpack, jar, or software crashes caused by customer setup.
- Customer-caused service downtime or network blocks.
- Renewal payments already processed.
- Service suspension or termination resulting from serious customer policy violations.
3.3 Minecraft Hosting
Minecraft Server Hosting purchases are generally non-refundable. Customers should verify their selected RAM, CPU allocation, storage, billing period, and other specifications before ordering. Our support team is available 24/7 to assist with eligible technical or configuration issues.
3.4 VPS Hosting
VPS Hosting purchases are generally non-refundable. Customers should carefully review CPU cores, RAM allocation, NVMe storage capacity, operating system availability, and network speed. Infrastructure provisioning or third-party datacenter costs do not remove mandatory statutory consumer rights.
3.5 Duplicate or Incorrect Payments
If a customer believes they have been charged incorrectly or charged multiple times for the same order, they should contact our billing support team immediately. Verified duplicate or erroneous payments will be handled in accordance with applicable law and payment-provider procedures.
3.6 Service Disruptions
If a service experiences downtime below our 99% monthly availability commitment, customers may be eligible for a service credit under our Service Level Agreement (Section 6). Service credits are distinct from cash refunds and are credited toward future renewals.
3.7 Refund Requests Required by Law
Where a refund or other financial remedy is required under applicable Indian statutory laws, Infinity Host will handle the request in accordance with that legal requirement.
3.8 How to Contact Billing Support
To submit a billing or refund-related query:
- Log in to your Infinity Host client account (Client Dashboard).
- Open a support ticket under the "Billing" department.
- Provide your Invoice number or Transaction ID.
- Explain the issue clearly and attach relevant evidence.
- Our billing team will review the request and respond.
Alternatively, email: infinityhost.official@gmail.com
3.9 Refund Processing
Where a refund is approved or legally required, it will generally be processed back to the original payment method used during checkout. Processing timelines depend on the payment gateway and customer's bank (typically 5 to 7 business days).